ORDERS
WHAT ITEMS ARE CONSIDERED FINAL SALE?
All discounted merchandise is considered final sale and is not eligible for voluntary returns or exchanges.
CAN I CHANGE OR CANCEL MY ORDER?
To request a change or cancellation, please contact info@plains.store as soon as possible after placing your order.
While we will make every effort to accommodate your request, changes and cancellations cannot be guaranteed once an order has been placed.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
To request a change to your shipping address, please contact info@plains.store as soon as possible after placing your order.
Address changes cannot be guaranteed once an order has been processed or dispatched.
HOW CAN I CHECK THE STATUS OF MY ORDER?
An order confirmation will be sent to your email address once your purchase has been completed.
Within 24 hours, you will receive a separate email containing your tracking number and a link to the courier's tracking website.
Please note that tracking information will only become available once your order has been collected and
scanned by the courier. There may be a delay between receiving your tracking details and the first tracking update.
DO YOU OFFER INTERNATIONAL SHIPPING?
International shipping is currently unavailable while we make adjustments to our delivery services. At this time, orders can only be shipped within South Africa.
DO YOU OFFER PRICE ADJUSTMENTS?
We do not offer price adjustments on purchases made prior to a sale or promotional period.
Upcoming sales and promotions are communicated in advance through our mailing list.
WHY WAS MY ORDER CANCELLED?
In rare circumstances, an order may be cancelled due to an inventory discrepancy or an item becoming unavailable.
Should this occur, our team will contact you directly and offer the option of a full refund or store credit for the value of the unavailable item.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay and Google Pay.
All payments are securely processed through Yoco.
WHAT SHOULD I DO IF MY PAYMENT IS NOT BEING PROCESSED?
If you are experiencing difficulties completing your payment, please contact info@plains.store for assistance.
Our team can provide banking details to arrange payment via direct electronic funds transfer (EFT).
WHEN WILL I BE CHARGED FOR MY ORDER?
Payment is processed at the time of purchase. The full order amount will be charged once your transaction has been successfully completed.
SHIPPING
WHEN WILL MY ORDER BE DELIVERED?
We offer nationwide delivery within 3-5 business days.
Delivery timeframes are calculated from the first business day following the date of purchase, excluding weekends and public holidays.
WHAT SHOULD I DO IF MY PACKAGE ARRIVES DAMAGED OR OPEN?
If your package arrives damaged or open, please contact info@plains.store and provide clear photographs of the packaging and any affected items.
Our team will assess the issue and arrange an appropriate resolution, which may include a refund, store credit, or exchange.
WHAT HAPPENS AFTER MY ORDER HAS BEEN DISPATCHED?
Once your order has been dispatched, tracking information will become available through the tracking link provided in your shipping confirmation email.
Our courier will contact you directly regarding the delivery of your order and any relevant updates.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping is currently unavailable while we make adjustments to our delivery services. At this time, orders can only be shipped within South Africa.
WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ORDER?
If your order has not been delivered within 5 business days, please contact info@plains.store for assistance.
Our team will investigate the status of your shipment with the courier and provide an update accordingly.
RETURNS
WHAT IS YOUR RETURN POLICY?
We accept returns within 10 days of delivery for online purchases, or within 10 days of purchase for items purchased in person.
All returned merchandise must be unworn, unused, and in its original condition, with all tags and packaging intact. Proof of purchase is required.
Sale items and purchases made using promotional discount codes are not eligible for voluntary returns or exchanges.
To initiate a return, please contact info@plains.store. Return shipping costs are the responsibility of the customer.
HOW CAN I INITIATE A RETURN?
To request a return, please contact info@plains.store with your order details and reason for return.
For defective merchandise, clear photographs of the affected item must be provided for assessment. Photographs are not required for size exchanges or standard return requests.
Once your return has been approved, our team will arrange a courier collection and provide a waybill to be printed and attached to your securely packaged parcel.
The courier will contact you directly regarding collection arrangements.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Once your returned item has been received and inspected by our team, the refund process will be initiated as soon as possible.
Please note that the time taken for funds to reflect in your account may vary depending on your payment provider.
GENERAL INFORMATION
HOW CAN I STAY UPDATED WITH PLAINS?
We encourage customers to subscribe to our mailing list for all official announcements, including new collections, product releases, restocks, upcoming events, pop-ups, and promotional periods.
For a closer look at the brand, follow us on Instagram for visual content, behind-the-scenes updates, and ongoing activity.
WHERE CAN I PURCHASE PLAINS PRODUCTS IN PERSON?
A selection of Plains products is available at NOI Collective, located on Fareham Street, Woodstock, Cape Town, 7915.
Plains is also a regular resident at the Local Artisans Market, held on First Thursdays at 129 Bree Street, Cape Town, 8001. Updates regarding our participation and upcoming market dates are communicated through our Instagram.
Please note that product availability and selection may vary from our online store.
CONTACT
HOW CAN I CONTACT PLAINS?
For all enquiries, please contact info@plains.store or complete the contact form available on our website.
Our team will respond to your enquiry as soon as possible.
